Procanvas - Terms and Conditions of use

These terms and conditions do not affect your statutory rights.

Business Name: Procanvas

Trading address: Unit 2 Castle View Barns, Woodmanton Farm, Woodbury, Exeter, EX5 1HQ

We may modify these terms at any time. The modified terms will come into effect as soon as they are posted on the web site and use of the web site after that point will be subject to the modified terms.

Payment:
There are two types of account:

1. Payment is made at time of order by credit/debit card.
2. Credit terms are available on request (subject to a supplier reference) for companies putting through regular orders. A statement will be sent at the beginning of each month for the previous month’s invoices. The statement amount must be settled by the date shown (usually around the 15th of the month for the previous month’s invoices). If payment is not made on time then we may alter the account to type 1 as above. Please note - Invoices are dated the same date as the order due to the automated website system.

We do not take cards over the phone. If you wish to pay by card then please select Credit/Debit Card as the payment option and pay when ordering. Cancelling an order: You may cancel an order if it has not had work start on it. Once work has started on an order it is not possible to cancel it.

Order Process:
An ordering guide is available to download from the web site home page. The correct process must be followed so please take a few minutes to read this. You may also request a guide to be emailed or posted to you.

Delivery:
Delivery will be provided for by specialist couriers apart from some outlying areas where we use Royal Mail. Someone will need to be present to sign for the delivery. Please inspect the packaging to make sure there is no visible damage. Turnaround and delivery times are stated in good faith. On rare occasions or if a canvas does not pass quality control it is possible that we may not be able to deliver within the timescale stated. We do not credit delivery costs if the order has been placed incorrectly. Please see the notes on page 2 of the order guide (on website home page) that refer to delivery costs.

Returns:
If there is damage to the canvas you must notify us within 24 hours of delivery. We require photographic evidence of the issue. Depending on the size, we may ask you to return the canvas (we will credit the postage to you). We use a top grade canvas but there may be some minor imperfections in the surface due to it being a natural material. We do not accept returns for minor imperfections.

Image cropping and gallery wrapping:
Please provide your image in the correct proportions so no cropping is necessary. If you do not do this we cannot be held responsible for the loss of part of the image for any cropping that may be necessary.

If you would like your image to wrap around the edge then add an extra 2” on each edge for a deep frame or 1.25” on each edge for a narrow frame. E.g. a deep frame 16x20” total image area would be 20x24” and a narrow frame total image area would be 18.5” x 22.5”. Please ensure no vital detail is in the wrap area, we cannot be held responsible for this.

Colour:
Our printers have a custom colour profile that deliver accurate results but we do not guarantee 100% accuracy. We do not adjust any colour settings. The customer should use a profiled monitor for the best results.

Canvas quality:
We use top grade archival canvas. However, there can be occasional minor imperfections due to the nature of the material.

Copyright:
It is the sole responsibility of the customer to ensure that any image that they supply is copyright free or that the copyright is owned by the customer themselves. We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer.

Privacy Policy:
Whilst we will need to take certain details such as contact and delivery information we will never pass this information over to any 3rd party (except for the needs of product delivery). All personal information will be kept in a secure environment and not be accessible via the internet.

Law and jurisdiction:
These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us, the English courts will have exclusive jurisdiction over such disputes.